Directv has been hit with a class action lawsuit from customers who feel that they were wronged by the company in terms of service and quality of service. The lawsuit revolves around claims that the company advertised better services than it actually offered to its customers and then never followed through on this promise. The plaintiffs are seeking monetary damages as well as actual losses that have been incurred due to the breach of these promises. If you feel that you may be one of the plaintiffs, you should know that filing such a lawsuit could turn out to be the best way for you to go.
Class Action Lawsuits Against Direct TV
A class action lawsuit is filed when several people come together and file a lawsuit against a business, person, or company on a given topic. The claims in the lawsuit will vary based on the court’s reasoning. Some plaintiffs will be seeking monetary damages on their own; others may be seeking actual damages only. Either way, it helps that there are certain guidelines in getting such lawsuits started. Before you can start filing claims against Directv, you must first find out if you have a case. This is done by contacting an attorney who can explain how the process works.
There are two class action lawsuits that you can file against Directv: a Robocall class action lawsuit and a wrongful use lawsuit.
In the case of the Robocall class action lawsuit, which is filed on behalf of consumers who were victims of an intentional marketing campaign, the lead plaintiff was a direct sales representative from Directv who called the consumers, instructed them to change channels and to sign up for something that they did not want. When the plaintiffs refused to do so, the representative called them again and conveyed to them that they would be speaking to their supervisor and would have to follow their lead. The plaintiffs in this case discovered that there was indeed a policy about how sales representatives could contact consumers when they were not happy with the services that they received from Directv.
On the other hand, the wrongful use case involves consumers who got telemarketers to call them at all hours of the day and night, with the aim of annoying the consumers to cancel their accounts with Directv.
In this case, the lead plaintiff had to file a complaint against Directv because it discriminated against consumers based on their economic status, which is against the law. Once this happened, it forced Directv to change its system, which prohibits calling certain consumers after specific times. If the claims have merit, Directv will have to reimburse customers for any money spent on getting them to change their phone habits.
These are only some of the Directv class action cases that are currently pending.
As of now, there is a possibility that more claims will be filed as a result of the company’s own changing practices, which may force the company to make changes to its business model. For now, though, the lawsuits have already begun, and consumers are filing suits every single day. This gives Directv the opportunity to experience what it’s like to be under the spotlight, which could spell more class action lawsuits against Directv.
However, a class action lawsuit doesn’t just occur because someone gets harassed or their credit card was maxed out.
It has something much deeper to do with the unfair policies of Directv and how they push customers into a corner. Many people do not know that there is a class action lawsuit waiting for them when they receive the dreaded “incomplete” notification from Directv regarding their account.
Even those who do realize that they have been wronged often try to avoid getting into legal trouble by avoiding having to pay up and avoiding having to defend themselves in court. Directv has used a system of arbitration to get away with this, but the same strategy could be used to prevent class action lawsuits against them in the future.